Shipping T+C’s
UK delivery is a flat £2.99**, whatever you order and however much of it. (Unless we have an offer on)
Orders are packed within [1–2 working days], Monday to Friday, and usually arrive [3–45working days] after dispatch. You'll get an email with tracking details as soon as your parcel leaves us.
Orders placed at a weekend or on a bank holiday go out the next working day.
[**International delivery** is not currently available online, but can be available by request.
If something goes wrong in transit
Delivery estimates aren't guarantees, and occasionally couriers run late. If your parcel hasn't arrived within 10 working days of dispatch, email will@bonkersbeachwear.com and we'll chase it.
Please double-check your delivery address at checkout. We can't be responsible for parcels sent to an address entered incorrectly, though if you spot a mistake quickly, tell us and we'll amend it if the order hasn't already gone out.
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Returns - online orders
You have 14 days from the day your order arrives to tell us you'd like to return it, and a further 14 days to send it back.
To start a return, email will@bonkersbeachwear.com and we'll reply with the return address. Please don't send anything back before you've heard from us, as we won't be able to track it.
### Condition
Items must come back:
- Unworn, other than being tried on. Please treat them as you would in a changing room — try it on, but don't wear it out.
- Unwashed and unaltered, free of perfume, deodorant, make-up, smoke and pet hair.
- With any tags still attached.
If an item comes back worn beyond trying on, washed, or otherwise not in a condition we can resell, we may reduce your refund to reflect the loss in value.
Please reuse the original packaging where you can. We use as little as possible and reusing it helps — but a lost or damaged mailing bag won't stop you getting your refund.
### Return postage
Return postage is paid by you unless the item is faulty. We'd recommend a tracked service, as we can't refund items that don't reach us.
### Your refund
Once your return arrives and we've checked it over, we'll refund you within 14 days, to the payment method you paid with. Your original £2.99 delivery charge is included in the refund when you return a full order. Your bank may take a few extra days to show it.
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## Returns — markets and pop-ups
Because you've been able to see and handle the piece in person, market and pop-up sales are final. We can't offer a refund or exchange if you change your mind afterwards.
We're happy to exchange within 14 days if you have your receipt and the tags are still attached, subject to what we have available.
This doesn't affect your rights if something is faulty — see below.
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## Faulty or incorrect items
If something arrives faulty, damaged, or isn't what you ordered, email will@bonkersbeachwear.com within 30 days with a photo, and we'll refund or replace it — including any postage you've paid, both ways. This applies wherever you bought it, online or in person.
After 30 days, please still get in touch. We make small runs and we want to know if something isn't right.
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## Exchanges
Email will@bonkersbeachwear.com and we'll swap sizes or colours where we can. Because our runs are small and often made from remnant fabric, the piece you want may have sold out — in which case we'll refund you instead (subject to t+c’s).
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## Contact
will@bonkersbeachwear.com — we aim to reply within [1–2 working days].
Nothing on this page affects your statutory rights as a consumer.